Shipping policy

SHIPPING POLICY

Overview

This Shipping Policy applies to purchases made through TrivesGo.eu and is intended for customers located within the European Union.

Orders placed outside the European Union may be subject to different shipping conditions. For information regarding international orders outside the European Union, please visit www.trivesgo.com.

Order Processing

  • Orders are typically processed within 1–3 business days after confirmation.
  • Orders are not processed on weekends or public holidays.
  • During periods of high demand, processing times may be slightly extended.

Shipping Methods

We currently offer shipping through:

  • Shopify orders fulfilled from Spain
  • Amazon European marketplaces

Shipping method depends on the purchase channel.

Shipping Within the European Union

Orders placed through TrivesGo.eu are fulfilled from Spain through our logistics and fulfillment partners.

  • Delivery times vary depending on the destination country.
  • Estimated delivery times are provided at checkout.
  • Tracking information will be provided once the order has been dispatched.

Customs, Duties, and Taxes

For shipments delivered within the European Union, customs duties and import taxes generally do not apply.

However, customers remain responsible for any charges, taxes, duties, or fees that may arise due to local regulations, special territories, or destinations outside the European Union customs territory.

TrivesGo is not responsible for delays caused by customs authorities, government agencies, or circumstances outside our control.

Shipping via Amazon

If your order is placed through Amazon:

  • Shipping, delivery times, returns, and customer support are managed according to Amazon’s policies.
  • Customers should refer to Amazon for tracking, shipping updates, and initial returns.

Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.
  • Tracking information may take up to 48 hours to update.

Shipping Delays

Delays may occur due to:

  • High order volume
  • Carrier delays
  • Adverse weather conditions
  • Customs inspections (where applicable)
  • Other circumstances beyond our reasonable control

If your order has not arrived within a reasonable timeframe, please contact us at:

info@trivesgo.com

Lost or Damaged Shipments

If your order arrives:

  • Damaged, or
  • Is lost in transit

Please contact us as soon as possible and provide:

  • Your order details
  • Photos of the product and packaging (if applicable)

We will evaluate the case and provide an appropriate solution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

TrivesGo is not responsible for:

  • Delays caused by incorrect or incomplete shipping information
  • Failed deliveries resulting from inaccurate address details

Unclaimed or Refused Shipments

If a shipment is:

  • Refused by the customer
  • Not collected from a pickup location
  • Returned due to failure to provide required information

the customer may be responsible for any return shipping, storage, handling, or administrative costs incurred.

Such costs may be deducted from any eligible refund.

Returns and Refunds

For information regarding returns and refunds, please refer to our:

  • Refund Policy
  • Warranty Policy

Contact

For any shipping-related inquiries:

info@trivesgo.com