Refund policy

REFUND POLICY

At TrivesGo, we want you to be fully satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.

Right of Withdrawal (European Union Customers)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason.

To exercise this right, you must notify us of your decision before the 14-day period expires.

The product must be returned in accordance with the conditions described below.

Return Window

In addition to any rights provided under applicable consumer protection laws, TrivesGo accepts return requests within 30 days from the date of delivery.

Eligibility for Returns

To be eligible for a return, the item must:

  • Be in its original condition.
  • Include the original packaging, accessories, manuals, and inserts.
  • Include proof of purchase.
  • Not show signs of misuse, damage, or excessive wear.

Customers may inspect the product as they would in a physical store. However, products showing excessive use beyond what is necessary to evaluate their nature and functionality may be subject to a reduced refund or may not qualify for a full refund.

How to Start a Return

To initiate a return, please contact:

info@trivesgo.com

Subject: Return Request

Please include:

  • Full name
  • Order number or proof of purchase
  • Reason for return (optional for EU withdrawal requests)
  • Photos and videos of the product (if applicable)

Once your request is approved, we will provide instructions regarding the return process.

Important:

Returns sent without prior authorization may not be accepted.

Damages and Issues

Please inspect your order upon arrival.

If your item is:

  • Damaged during transit
  • Defective
  • Incorrect
  • Missing components

please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

When contacting us, please include:

  • Your order number
  • A description of the issue
  • Photos and/or videos showing the problem

If the product is confirmed to be defective, damaged during shipment, or incorrectly supplied by TrivesGo, we will, at our discretion:

  • Provide a replacement product
  • Repair the product where appropriate
  • Issue a full or partial refund
  • Cover reasonable return shipping costs required to resolve the issue

Customers must notify us within a reasonable period after discovering the issue to allow us to investigate and process the claim.

Non-Returnable Items

We do not accept returns for:

  • Products damaged due to misuse, improper charging, accidents, negligence, or failure to follow instructions.
  • Products altered, repaired, or modified by unauthorized persons.
  • Gift cards.
  • Products returned without essential components, accessories, or packaging.

Nothing in this section affects any mandatory rights available under applicable consumer protection laws.

Exchanges

We do not process direct exchanges.

If you wish to obtain a different product:

  • Request a return for the original item.
  • Place a new order separately.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved:

  • The refund will be issued using the original payment method.
  • Processing times may vary depending on your payment provider or financial institution.

Return Shipping

If the return is due to:

  • A defective product
  • A damaged product
  • An incorrect product supplied by TrivesGo

TrivesGo will cover reasonable return shipping costs or provide a prepaid return label where available.

For all other returns, including withdrawals and change-of-mind returns, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are non-refundable unless required by applicable law.

Amazon Orders

If you purchased your product through Amazon:

  • Returns within the first 30 days must be handled through Amazon’s return system.
  • After 30 days, please contact TrivesGo directly regarding warranty support.

Consumer Rights

Nothing in this Refund Policy limits, excludes, or replaces any rights available under applicable consumer protection laws, including those provided under European Union legislation.

Contact

For return and refund inquiries:

info@trivesgo.com

 

WARRANTY POLICY

Limited Warranty – TrivesGo AIR

The TrivesGo AIR is covered by a 12-month limited commercial warranty from the original date of purchase.

This warranty applies only to products purchased through authorized sales channels.

Amazon Purchases

If the product was purchased through Amazon:

  • Within the first 30 days after delivery, returns and replacements must be handled directly through Amazon, according to Amazon’s return policy.
  • After 30 days, customers must contact TrivesGo directly for warranty support.

Important Notice for European Union Customers

This commercial warranty is provided in addition to, and does not affect, any statutory rights available to consumers under applicable European Union and national consumer protection laws.

Coverage

This warranty covers:

  • Manufacturing defects under normal use conditions.
  • Failures in key components, including the motor, battery, and internal electronic systems.
  • Functional issues not caused by external damage, misuse, or unauthorized modifications.

What is Not Covered

This warranty does not cover:

  • Damage resulting from misuse, drops, impacts, improper handling, or negligence.
  • Exposure to water, liquids, chemicals, hair dyes, bleaches, solvents, or excessive heat.
  • Use of the device in any manner not described in the user manual.
  • Damage caused by dirt buildup, blockages, or lack of proper cleaning and maintenance.
  • Disassembly, alterations, modifications, or repairs performed by unauthorized personnel.
  • Use of third-party accessories, adapters, chargers, or components not approved by TrivesGo.
  • Damage caused by power adapters that do not meet the recommended specifications (5V/2A).
  • Failures resulting from improper charging, overcharging, improper storage, or poor battery care.
  • Normal wear and tear, including:
    • Battery capacity reduction over time.
    • External cosmetic wear.
    • Wear of filters, buttons, switches, or similar components.

Important Usage Disclaimer

The TrivesGo AIR is a professional tool designed for techniques such as AirTouch.

Improper use, use outside the intended purpose, or failure to follow the instructions provided may affect performance and is not covered under warranty.

How to Request Warranty Service

You may submit your warranty request through the Warranty section on our website or by contacting us at:

info@trivesgo.com

Subject: Warranty Request

Please include:

  • Full name.
  • Date and place of purchase.
  • Proof of purchase (receipt or invoice).
  • Product serial number (printed on the packaging).
  • Detailed description of the issue.
  • Photos and videos showing the problem.

Incomplete requests may not be processed.

Evaluation Process

  • All warranty claims are subject to inspection and evaluation.
  • TrivesGo reserves the right to determine whether the issue is covered under warranty.
  • Additional information may be required during the evaluation process.
  • Warranty claims may be rejected if the purchase cannot be verified.

Shipping Terms

  • If the claim is approved, TrivesGo may cover or reimburse reasonable return shipping costs.
  • If the claim is not approved, the customer may be responsible for shipping costs associated with the evaluation and return of the product.

Warranty Conditions

  • This warranty applies only to the original purchaser and is non-transferable.
  • Any replaced parts or products become the property of TrivesGo.
  • Replacement units or components may be new or refurbished.
  • Warranty replacements do not extend the original warranty period unless required by applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, TrivesGo shall not be liable for:

  • Indirect, incidental, special, or consequential damages.
  • Loss of income, business interruption, or professional impact.
  • Damages resulting from improper use, unauthorized modification, or inability to use the product.

Nothing in this warranty shall exclude or limit any rights that cannot be excluded under applicable consumer protection laws.

Consumer Rights

This warranty does not limit, replace, or exclude any rights you may have under applicable consumer protection laws, including those available under European Union legislation.

Contact

For warranty support:

info@trivesgo.com