Warranty Policy

WARRANTY POLICY

Limited Warranty – TrivesGo AIR

The TrivesGo AIR is covered by a 12-month limited commercial warranty from the original date of purchase.

This warranty applies only to products purchased through authorized sales channels.

Amazon Purchases

If the product was purchased through Amazon:

  • Within the first 30 days after delivery, returns and replacements must be handled directly through Amazon, according to Amazon’s return policy.
  • After 30 days, customers must contact TrivesGo directly for warranty support.

Important Notice for European Union Customers

This commercial warranty is provided in addition to, and does not affect, any statutory rights available to consumers under applicable European Union and national consumer protection laws.

Coverage

This warranty covers:

  • Manufacturing defects under normal use conditions.
  • Failures in key components, including the motor, battery, and internal electronic systems.
  • Functional issues not caused by external damage, misuse, or unauthorized modifications.

What is Not Covered

This warranty does not cover:

  • Damage resulting from misuse, drops, impacts, improper handling, or negligence.
  • Exposure to water, liquids, chemicals, hair dyes, bleaches, solvents, or excessive heat.
  • Use of the device in any manner not described in the user manual.
  • Damage caused by dirt buildup, blockages, or lack of proper cleaning and maintenance.
  • Disassembly, alterations, modifications, or repairs performed by unauthorized personnel.
  • Use of third-party accessories, adapters, chargers, or components not approved by TrivesGo.
  • Damage caused by power adapters that do not meet the recommended specifications (5V/2A).
  • Failures resulting from improper charging, overcharging, improper storage, or poor battery care.
  • Normal wear and tear, including:
    • Battery capacity reduction over time.
    • External cosmetic wear.
    • Wear of filters, buttons, switches, or similar components.

Important Usage Disclaimer

The TrivesGo AIR is a professional tool designed for techniques such as AirTouch.

Improper use, use outside the intended purpose, or failure to follow the instructions provided may affect performance and is not covered under warranty.

How to Request Warranty Service

You may submit your warranty request through the Warranty section on our website or by contacting us at:

info@trivesgo.com

Subject: Warranty Request

Please include:

  • Full name.
  • Date and place of purchase.
  • Proof of purchase (receipt or invoice).
  • Product serial number (printed on the packaging).
  • Detailed description of the issue.
  • Photos and videos showing the problem.

Incomplete requests may not be processed.

Evaluation Process

  • All warranty claims are subject to inspection and evaluation.
  • TrivesGo reserves the right to determine whether the issue is covered under warranty.
  • Additional information may be required during the evaluation process.
  • Warranty claims may be rejected if the purchase cannot be verified.

Shipping Terms

  • If the claim is approved, TrivesGo may cover or reimburse reasonable return shipping costs.
  • If the claim is not approved, the customer may be responsible for shipping costs associated with the evaluation and return of the product.

Warranty Conditions

  • This warranty applies only to the original purchaser and is non-transferable.
  • Any replaced parts or products become the property of TrivesGo.
  • Replacement units or components may be new or refurbished.
  • Warranty replacements do not extend the original warranty period unless required by applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, TrivesGo shall not be liable for:

  • Indirect, incidental, special, or consequential damages.
  • Loss of income, business interruption, or professional impact.
  • Damages resulting from improper use, unauthorized modification, or inability to use the product.

Nothing in this warranty shall exclude or limit any rights that cannot be excluded under applicable consumer protection laws.

Consumer Rights

This warranty does not limit, replace, or exclude any rights you may have under applicable consumer protection laws, including those available under European Union legislation.

Contact

For warranty support:

info@trivesgo.com